Return shipment



Return shipment free of charge


It would be best if you pack your appliance in the original box. If the box is no longer available, please use a stable box purchased at the post office and fill the intermediate spaces of the box effectively. We cannot incure liability for transport damage.

Note that your package must not exceed the dimensions of 120 mm x 60 mm x times 60 mm, and a maximum weight of 31.5 kg! If your package exceeds the specifications, we will unfortunately be forced to charge you for the additional costs. Do not forget to get a confirmation stamp on your package slip.


Guarantee claims

(The guarantee must be verified with a machine-produced purchase receipt)

Simply send in your appliance to our Service Department, free of charge. Just click the button and enter your address. Then you can print out the label and place it on your package. Do not forget to get a confirmation stamp on your package slip. 

If you are looking for a parcel shop where you can ship your package, click on the DHL parcel shop finder:


Guarantee claims - Austria

(The guarantee must be verified with a machine-produced purchase receipt)

Simply send in your appliance to our Service Department, free of charge. Just click the button and enter your address. Then you can print out the label and place it on your package. Do not forget to get a confirmation stamp on your package slip. 

If you are looking for a Post Office where you can ship your package, click on the Post Office finder:


Outside of the guarantee period

Simply send in your appliance to our Service Department. We will bill you € 6 plus VAT for the shipping costs on the repair invoice, just click on the button and enter your address. Then you can print out the label and place it on your package. Do not forget to get a confirmation stamp on your package slip. 


Outside of the guarantee period - Austria

Simply send in your appliance to our Service Department. We will bill you € 9.80 plus VAT for the shipping costs on the repair invoice, Just click on the button and enter your address. Then you can print out the label and place it on your package. Do not forget to get a confirmation stamp on your package slip.

If you are looking for a Post Office where you can ship your package, click on the Post Office finder:

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